CORONAVIRUS (COVID-19)

Update to Healthcare Professionals on stock availability

Dear Healthcare Professionals,

I’m sure that COVID-19 is a real concern for you and for the families you support, their health and wellbeing will be your top priority.

At SMA® Nutrition everyone is working around the clock to keep up with the unprecedented increase in demand that we have seen over the last few weeks.

I know it’s upsetting for parents when they can’t find the baby milk they need, this could result in them contacting their health care professionals for guidance therefore, I thought I would share with you some of the steps we have taken to try and manage these extraordinary circumstances.

We have increased the amount of baby milk we produce in our factories, we have also been working closely with retailers to make sure that we get our baby milks to individual stores as quickly as possible.

Hopefully these measures will help improve availability for all families. If they still struggle to find what they need, please advise them to speak to the store customer services or try a different shop. Local pharmacies should also be able to order it for them. Shops are regularly restocking the shelves but if parents continue to find it challenging to find then please do come back to us.

We recognise that in these uncertain times you may have many questions coming from parents, so our expert Careline is there to speak with you 24/7 for all concerns. Although our Careline is not able to sell baby milk directly or advise on which shops have stock, we will do our best to help you as you support parents, so please do not hesitate to reach out.

You can reach our SMA® Nutrition Careline on 0800 081 8180 (UK) or 1800 931 832 (Ireland).

Kind regards
Vicky Woods
Managing Director, SMA® Nutrition